What to do when WriteUpp is unavailable due to planned maintenance
Very occasionally, we have to undertake maintenance that takes a little bit longer than usual and can’t be done while WriteUpp is operational.
We don’t do this kind of work often (typically once every couple of years) and we never take the decision to have a period of planned maintenance lightly.
We know how much you rely upon WriteUpp, so we always undertake this work at weekends to prevent any impact to the regular working week.
With that said, there are a few pre-emptive things you can do if you're seeing clients during a period of planned maintenance.
Print your clinic list so that you know who is coming in - How do I print my "List" of appointments for a specific day?
If you need to refer to historic notes, just open the notes that you need and copy and paste them into your preferred editor (Word/Pages/Notepad etc)
If you want to write up your notes while WriteUpp is unavailable, create them in Word/Pages/Notepad and then copy them into WU when the maintenance has been completed
If you're using Online Booking, let your clients know that it will be unavailable during the period of planned maintenance
We hope you understand that we do these things to improve the service we provide and it is always done with your best interest at heart!
As always, if you have any questions you can contact us at support@writeupp.com or on live chat.
We don’t do this kind of work often (typically once every couple of years) and we never take the decision to have a period of planned maintenance lightly.
We know how much you rely upon WriteUpp, so we always undertake this work at weekends to prevent any impact to the regular working week.
With that said, there are a few pre-emptive things you can do if you're seeing clients during a period of planned maintenance.
Print your clinic list so that you know who is coming in - How do I print my "List" of appointments for a specific day?
If you need to refer to historic notes, just open the notes that you need and copy and paste them into your preferred editor (Word/Pages/Notepad etc)
If you want to write up your notes while WriteUpp is unavailable, create them in Word/Pages/Notepad and then copy them into WU when the maintenance has been completed
If you're using Online Booking, let your clients know that it will be unavailable during the period of planned maintenance
We hope you understand that we do these things to improve the service we provide and it is always done with your best interest at heart!
As always, if you have any questions you can contact us at support@writeupp.com or on live chat.
Updated on: 14/02/2023
Thank you!