Once a note has become read only, either by being manually or automatically locked, it cannot be reopened to allow changes.
If you need to make a change to a read-only note, you can use the below workaround:
- Open the note that you'd like to edit, and copy the content of the note
- Click Create then Note
- Paste the content from the read-only note
- Make the relevant changes and additions
- You could create a new note keyword called "edited" which you can associate with the edited note so that you're aware of which is the old/new version of the note
- Click Save and Exit
Need More Help?
We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.