How do I clear my cache?
When you use a web-based application like WriteUpp, the browser caches (saves) certain visual elements of the page (not client data) as you use it. Sometimes this caching results in out of date elements being presented on the page instead of the latest version. It doesn't happen very often, but if it does, you can clear your cache and force the browser to pull down everything fresh from our server.
You may find that you need to clear your cache after any updates are performed to WriteUpp to see any new changes, or to clear any issues you are seeing on your screen.
Please note that the instructions below are shown for the latest versions of each of the main Internet Browsers, and they may differ slightly for other versions. We do try to ensure that this article is updated regularly but icons and positioning may change between browser versions.
To clear your cache in Google Chrome:
Click on the three vertical dots menu to the far right of the address bar in Chrome
Select Settings
Under Privacy and Security, select Clear browsing data
Under either Basic or Advanced, tick the box for Cached images and files
You can also clear your history and cookies here, but cached images and files are the ones you need to target to ensure you're receiving the most up to date information from our servers
You'll also select the amount of data you'd like to remove from the cache under Time range. We'd recommend choosing All time here
Click on Clear data
Then it's important that you completely close down your browser and restart it
To clear your cache in Safari on a mac laptop or desktop computer:
Click Safari -> Preferences
Choose Advanced, then tick the box for Show develop menu in menu bar
Then choose Develop from the menu bar and choose Empty caches
You can also clear your browser history by:
From the top menu bar, click History
Select Clear History from the drop down menu
Select all history from the clear dropdown box and then click clear history to confirm
Then it's important that you completely close down your browser and restart it
To clear the cache in Safari on your iPhone:
Click on the Settings icon
Click Safari
Click Clear Cookies and Data
A popup box will appear, so click "Clear Cookies and Data" again to confirm your choice
To clear the cache on your iPad:
Click on the Settings icon
Click Safari
Click Clear History and Website Data
Click Clear
To clear your cache in Firefox:
Click on the Firefox menu on the browser toolbar
Click History
Click Clear Recent History
In the dialog that appears, check
Click Clear Now
Then it's important that you completely close down your browser and restart it
Click the Hub icon at the top right of the browser
Click the History icon
Click the link labeled Clear all history
Check the boxes for each item you want to clear
Click the Clear button
Then it's important that you completely close down your browser and restart it
To clear your cache in Internet Explorer just follow the instructions below:
Click the Tools menu on the browser toolbar
Select Safety
Select Delete browsing history
In the dialog that appears, check both Temporary Internet Files and
Click Delete
Then it's important that you completely close down your browser and restart it
You may find that you need to clear your cache after any updates are performed to WriteUpp to see any new changes, or to clear any issues you are seeing on your screen.
Please note that the instructions below are shown for the latest versions of each of the main Internet Browsers, and they may differ slightly for other versions. We do try to ensure that this article is updated regularly but icons and positioning may change between browser versions.
Chrome
To clear your cache in Google Chrome:
Click on the three vertical dots menu to the far right of the address bar in Chrome
Select Settings
Under Privacy and Security, select Clear browsing data
Under either Basic or Advanced, tick the box for Cached images and files
You can also clear your history and cookies here, but cached images and files are the ones you need to target to ensure you're receiving the most up to date information from our servers
You'll also select the amount of data you'd like to remove from the cache under Time range. We'd recommend choosing All time here
Click on Clear data
Then it's important that you completely close down your browser and restart it
Safari (MacOS)
To clear your cache in Safari on a mac laptop or desktop computer:
Click Safari -> Preferences
Choose Advanced, then tick the box for Show develop menu in menu bar
Then choose Develop from the menu bar and choose Empty caches
You can also clear your browser history by:
From the top menu bar, click History
Select Clear History from the drop down menu
Select all history from the clear dropdown box and then click clear history to confirm
Then it's important that you completely close down your browser and restart it
Apple Safari (iOS Mobile)
To clear the cache in Safari on your iPhone:
Click on the Settings icon
Click Safari
Click Clear Cookies and Data
A popup box will appear, so click "Clear Cookies and Data" again to confirm your choice
Apple Safari (iOS iPad)
To clear the cache on your iPad:
Click on the Settings icon
Click Safari
Click Clear History and Website Data
Click Clear
Mozilla Firefox
To clear your cache in Firefox:
Click on the Firefox menu on the browser toolbar
Click History
Click Clear Recent History
In the dialog that appears, check
Click Clear Now
Then it's important that you completely close down your browser and restart it
Microsoft Edge
Click the Hub icon at the top right of the browser
Click the History icon
Click the link labeled Clear all history
Check the boxes for each item you want to clear
Click the Clear button
Then it's important that you completely close down your browser and restart it
Internet Explorer
To clear your cache in Internet Explorer just follow the instructions below:
Click the Tools menu on the browser toolbar
Select Safety
Select Delete browsing history
In the dialog that appears, check both Temporary Internet Files and
Click Delete
Then it's important that you completely close down your browser and restart it
Updated on: 30/11/2023
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