As you will know WriteUpp uses SSL to secure communication between your browser and our servers. If you would like to read more about SSL click here.
When you are using SSL we associate a certificate with a specific domain. In the case of WriteUpp the certificate is associated with WriteUpp.com and wildcards (*.writeupp.com) of that, which means xyz.writeupp.com (where xyz is your practice).
If you insert www before your sub-domain (like this: www.xyz.writeupp.com) you will see the following rather ugly and slightly disconcerting error.
This happens because an SSL certificate can only be associated with a single level of domain and its wildcards (i.e. *.writeupp.com). When you enter "www" in front of your regular domain there is no corresponding certificate for what is effectively *.*.writeupp,com
To address the issue all you need to do is make sure that your URL says: http://your_practice.writeupp.com (where your_practice is the domain that we gave you when you registered with us)
Apologies for the slightly detailed technical explanation but wanted to a) give you the facts and b) explain why this shouldn't give you cause for concern
We hope this helps to set you mind at rest.
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