How do we handle feature requests?

If you're reading this article, it's likely that you've been kind enough to take the time to make a feature request, or you're considering making one, which is fab!

We believe each request submitted is a valuable opportunity to understand how we can improve the product we provide you with, so we've made it super simple to submit a feature request from within WriteUpp using an interactive feature request portal.  

This portal, hosted by Canny, allows you to:

  • Submit a feature request
  • Browse other people's requests
  • Add votes and comments to these suggestions

When using the portal, we would ask that you please:

  • Only provide feature requests via this channel
  • Include one feature request per post
  • Keep your requests factual, polite and non confrontational 😊

Support requests should still be handled through live chat or support@writeupp.com as normal. 

Why make a feature request?

Taking the time to have your say means that you, the WriteUpp community, can help us to shape the future of WriteUpp.

Handling these requests within the portal not only provides you with a level of transparency over the requests we receive, it also makes it easier for us to identify the features that will really make a difference.  

Just to be clear, that's not to say that every request we receive will be implemented.  If we did that, WriteUpp would look something like this:

feature-740.png

and that just doesn't fit with our efforts to ensure WriteUpp remains simple and effective!

Once your feature request has been posted, other WriteUpp users will be able to view and vote on it, even adding their own comments to support your idea. Simply put, the more votes a suggestion receives, the more likely it is to be implemented! 

The next steps

These days our release policy is little and often, so we try to release a new version of WriteUpp for you every one or two weeks, with each release containing somewhere in the region of 15-20 tickets.  

These releases contain a mix of new features, improvements and bug fixes, and occasionally background changes designed to improve WriteUpp's overall performance and stability.  

Our release cycle, where we map out what we'll address in each release, naturally demands that we regularly review the requests in the portal to identify the new features and improvements we can bring to WriteUpp. 

As we do this, we'll change the status of the post within the portal so you know where in the process requests are. These statuses are: 

  • Open - No decision has been made yet.  Users can add votes and information for us to the post, allowing us to assess demand for the suggestion
  • Under Review - The team is considering the request.  We're keeping an eye on it, but haven't formalised a decision yet 
  • Planned - We've added the request to our roadmap!  We're busy plotting out how we'll implement it and how it might look
  • In Progress - The request has been moved into a release and we're actively working on bringing it together 
  • Complete - An easy one.  We've released the request as part of WriteUpp, and it's all thanks to you! 
  • Closed - Perhaps not a popular addition but an important one.  If we receive a request and we know it's just not something we'll address, we'll let you know and we'll explain our thinking 

When a request is either Planned, In Progress or Complete, you'll be able to view it on our Roadmap, providing you with a visual guide on what the team are working on and what you can expect to be implemented over the coming months. :

Image_2020-03-09_at_5.19.54_pm.pngThis doesn't mean that the team here won't have any input into what makes WriteUpp great. We've still got plenty of ideas on how we can help you streamline your practice, but with many thousands of users in nearly 30 countries we believe the WriteUpp community has an important role to play over the coming months and years.  

We spend just about every waking minute (and some when we should be sleeping) thinking of new ways to make WriteUpp simpler and more useful, without making it more complex. Your feedback motivates us to re-think, re-design and re-simplify.

Hopefully you can see how the information you provide will directly influence the improvements we make to WriteUpp.  Our aim is to use this collaborative process to build user driven product, designed first and foremost for you and your practice. 

Related article:

How do I submit a feature request?

 

Need More Help?

We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.

Have more questions? Submit a request

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