Xero Troubleshooting

This article is designed to help you with any errors that you might see as you process an export to Xero.  

This document cannot be edited as it has a payment or credit note allocated to it

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This error message indicates that an invoice with the same number already exists in Xero and is marked as paid.  

When exporting invoices from WriteUpp, if you already have an invoice in Xero with the same number, Xero will attempt to update the existing invoice.  Any draft invoices or approved invoices that don't have an associated payment will be updated with the information from WriteUpp but any approved invoices which are marked as paid within Xero cannot be updated by the export. 

Therefore, if you export an invoice from WriteUpp with the same number as an approved and paid invoice in Xero, the export will fail and you'll see a message like this in the Xero Export Log in WriteUpp.  

For that reason, if you've been using Xero for a while but are just getting up and running with WriteUpp, we'd recommend that you change your starting invoice number to be a number greater than your highest existing Xero invoice.  This will minimise the chances of an invoice with the same number being exported! 

 

The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes

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This message is telling you that the Xero contact the patient is mapped to has been archived.  

You'll need to 'un-archive', or restore, the patient in Xero before exporting the invoice again.  You can read all about how to do that here

 

 

 

 

 

 

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