Small changes to 'log in' screen, addition of "Title" field to patient summary, other improvements & bug fixes (web v2.13.26)

In the first release of 2020, we have been busy adding some changes that have been requested over time and sorting some bugs that were in the system. Here's what we've been up to over the festivities:

New Feature

"Title" field added to patient summary

To allow you to add a "Title" to a patient in WriteUpp, we have added the following field to the patient summary:

This image has an empty alt attribute; its file name is Image-2019-12-23-at-3.54.54-pm.png
 
 

You can free type a salutation of your choice (up to 6 characters) into this field.

If populated, this will display in the "Name" field of the patient summary:

This image has an empty alt attribute; its file name is Image-2019-12-23-at-3.55.47-pm.png
 
 

You will find a corresponding variable for this field so that you can include this in your documents:

This image has an empty alt attribute; its file name is Screenshot-2019-12-23-at-15.56.39.png
 
 

Improvements

Small changes to the 'Log in' screen

If you use the “Log on” link via the WriteUpp.com site you will now see that this has been shifted slightly to the left in the header, as below:

This image has an empty alt attribute; its file name is Image-2020-01-09-at-4.22.31-pm-2.png
 
 

Whether you login via WriteUpp.com or your unique practice URL you will be taken to a new login screen that looks like this:

This image has an empty alt attribute; its file name is Image-2020-01-09-at-4.25.03-pm.png
 
 

To be 100% clear, these changes ONLY relate to WriteUpp.com and have no impact on what you will see once you have logged in to the WriteUpp application.

Year & month displayed beside "Age" in patient summary

Following feedback from those users that work with paediatric patients, you will now see the year and month beside "Age" in the patient summary:

This image has an empty alt attribute; its file name is Image-2020-01-14-at-12.21.30-pm.png
 
 

This is the only place in WriteUpp that this information will be displayed. If you use the "Age" variable in documents, only the "Year" will be populated.

Improved notifications if an email fails to send

You now have the option to be notified if a triggered email has failed to send. By "Triggered email" we are referring to those emails that are related to appointment communications. To activate this click on Your user name -> Manage -> Triggered email failed:

This image has an empty alt attribute; its file name is Image-2020-01-14-at-5.13.11-pm.png
 
 

and then select how you would like to be notified.

If the email fails to send, the notification will look like this:

This image has an empty alt attribute; its file name is Image-2019-12-23-at-9.51.12-am.png
 
 

If you're trying to send an email not related to an appointment and the email address has generated a hard bounce or has been marked with a spam complaint, you will now see this message:

This image has an empty alt attribute; its file name is Image-2019-12-20-at-3.36.15-pm-1.png
 
 

If a direct message fails to send, you will see this message:

This image has an empty alt attribute; its file name is Screenshot-2019-12-20-at-15.43.09-2.png
 
 

In order to resolve a hard bounce on an email address, please contact the team at support@writeupp.com. If this is found to be a spam complaint, your client will have to contact their email provider to have this removed or provide you with an alternative email address.

Bug Fixes

  • Some reports were exporting to Excel/CSV with the wrong name. This has been fixed.
  • Online booking wasn't displaying who an appointment was with when searching for an appointment. This has been fixed.
  • When patients were searching for an appointment in online booking via "Team" an incorrect appointment type was being selected. This has been addressed.
 

 

Need More Help?

We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk