How can I conduct video consultations?

We're currently working on an embedded video consultation platform that is fully integrated with WriteUpp but it's not quite ready yet. This will allow you to: 

  • Remotely conduct video consultations with your clients from within WriteUpp
  • Provide your clients with a secure one time URL allowing them to access the session
  • Handle automated communications through WriteUpp as usual

In the meantime, we thought it would be helpful to give you some interim solutions:

Video calling

The easiest way to offer video consultations at the moment is through a service like Skype. Setting up an account is free for both you and your client, but to call a mobile phone or landline requires credits or a subscription. All you need from your client is their user name (usually their email address), so that you can add them to your contacts and call them at the time of their appointment. 

More information on how to use Skype can be found here:


If you and your client have an iOS device, you can offer FaceTime calls for your clients. FaceTime is available on supported iOS mobile devices and Macintosh computers that run Mac OS X 10.6.6 and later, and you can use it over Wi-Fi or over mobile data.

To make a FaceTime call, you need the person's phone number or registered email address. There are a few ways to make a FaceTime call:

  • In the FaceTime app, tap the plus button and type the person's phone number or email address. Tap the number or address, then tap Audio or Video.
  • If you have the person's phone number or email address saved in your Contacts, you can start typing their name and tap the name when it appears. Then tap Audio or Video.
  • You can also start a FaceTime video call from your iPhone during a phone call. Tap the FaceTime icon in the Phone app to switch to FaceTime.


WhatsApp also offer a video calling feature. WhatsApp is a simple and secure messaging and calling service hosted by Facebook, and is free to use. You and your client just need to download the app onto a supported device, set up your account and you're ready to go. You'll need your client's phone number in order to make a video call on WhatsApp, and you'll need to make sure you have a strong internet connection when placing or receiving video calls.

More information on how to place WhatsApp video calls can be found here:


Make sure it's secure

Whichever service you choose, make sure it's secure enough for your needs. You'll need a service that offers end-to-end encryption, encrypted video streams, and a platform that won't share yours or your client's contact information without your consent. Do your research and choose one which you feel will work best for you and your clients.

Booking your virtual appointments through WriteUpp

If any of the above are a viable option for you, you could send a bulk email to let patients know of your consultation plans, and ask them to set up an account and confirm the best way to reach them. 

Information on how to send a bulk email can be found here:

Communicating changes to your client base

You could add some additional text to your confirmation and reminder templates, to let patients know to expect a call at a certain time via whatever medium suits them:

How do I edit email templates for appointment communications?

You could also set up an email template under Create -> Message, and send an email manually as and when is required with instructions on how to accept the video or phone call.

How do I create a email message template?



Need More Help?

We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.

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