Can I check to see if a Direct Message has been read?

You can check if a direct message has been read by going into the Messages tab of the Patient Summary and opening the message that was sent.

1. Click on the date the message was sent to open it:

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2. The message sent, including any documents sent, will open:

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3. There will be a status indicator next to Message Summary to indicate whether the message is ReadNot Read or Expired:

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4. Click View Header at the bottom of the screen to see expanded information on the sent message:

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Need More Help?

We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.

Have more questions? Submit a request

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