Reminders can be scheduled to be sent at the following timescales prior to an appointment:
- 1 hour before
- 2 hours before
- 1 day before
- 2 days before
- 3 days before
- 5 days before
- 7 days before
You can change when your reminders are sent by going to Settings -> Scheduling -> Appointment Communication, clicking on the three dots at the end of a row containing a reminder communication and choosing Edit:
Using the When? dropdown box, you can choose when you would like the reminder sent:
You can also add multiple reminders for each appointment. For example, you might want to send an email reminder 7 days prior to an appointment, and then an SMS 1 day beforehand. You'd just have to set up two communication triggers using the desired combination of options.
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