WriteUpp subscribers have the option within Settings to customise the "sender text" that is supplied when any SMS sent from WriteUpp (including appointment confirmations and reminders, and one off SMS messages) is delivered to the recipients inbox. By default, this text is the mobile number used by our SMS gateway provider, as below:
But it can be customised to include any text you like, including your practice name or something generic like "Physio".
If you'd like to customise the "sender text" open the main menu and go to Settings -> Organisation. Under the field containing your organisation name, you'll see an option for Short Name:
You can enter another number or a name in this field, of 3 - 11 characters. For example, our SMS provider uses a UK number (+44......) to send text messages, and if you are outside the UK, you might want to use this field to enter your own mobile number so it appears to have been sent locally.
However, changing this setting doesn't allow you to receive SMS replies, even if you enter your own mobile number in the "Short Name" field. We would advise that you include something like to "Do not reply" in your message templates.
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