WriteUpp subscribers have the option within Settings to customise the "sender text" that is supplied when any SMS sent from WriteUpp (including appointment confirmations and reminders, and one off SMS messages) is delivered to the recipients inbox. By default, this text is the mobile number used by our SMS gateway provider, as below:
But it can be customised to include any text you like, including your practice name or something generic like "Physio".
If you'd like to customise the "sender text" open the main menu and go to Settings -> Organisation. Under the field containing your organisation name, you'll see an option for Short Name:
This field can be populated with either a name or a number of up to 11 characters:
Which your SMS messages will then appear to be from:
Note: Please be aware that changing this setting doesn't allow you to receive SMS replies. Your patients cannot reply to SMS messages sent from WriteUpp, so we would advise that you include something like to "Do not reply" in your message templates.
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