Can I send multiple reminders for an appointment?

Yes, you can set up multiple reminders for an appointment, at the following intervals prior to an appointment:

  • 7 days
  • 5 days
  • 3 days
  • 2 days
  • 1 day
  • 2 hours
  • 1 hour

For example, you might want to send an email reminder 7 days prior to an appointment and an SMS reminder 1 or 2 days beforehand. To do this, simply create two separate communication triggers for the reminders you'd like to send:

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Please note that reminders are saved against the appointment at the time it is booked.  If you set up a new reminder, any appointments already in the diary will not be sent that reminder.  They will only be sent communications that were present at the time of booking.  

Related article:

How do I set up an appointment reminder?

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