What are the default email appointment communication templates?

The default email appointment communication templates defined within WriteUpp are:

  • New appointment
  • New recurring appointment
  • Change appointment
  • Delete appointment
  • Delete recurring appointment
  • Appointment reminder 

The default content of each of these is listed below.

New appointment

Dear ##NAME##

Your appointment is confirmed for ##FROM## on ##DATE##.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

New recurring appointment

Dear ##NAME##

Your appointment is confirmed for ##FROM## on ##DATE## - this is a recurring appointment.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Change appointment

Dear ##NAME##,

Your appointment has been changed to ##FROM## on ##DATE##.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Delete single appointment

Dear ##NAME##

Your appointment at ##FROM## on ##DATE## has been removed.

If you would like further information about why this happened please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Delete recurring appointment

Dear ##NAME##

Your appointment at ##FROM## on ##DATE## has been removed.

If you would like further information about why this happened please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Appointment reminder

Dear ##NAME##

This is a reminder that ##NAME## has an appointment on ##DATE## at ##FROM#.

Regards,

##MAINUNIT## 

 

These templates can be quickly and easily customised to your practice, which you can read about here

If for any reason you need to revert your communication templates back to the default, you can do this by:

1. Copying the relevant template text above

2. Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication

3. In your communication trigger table, click on the 3 dots at the end of a row containing an email communication and choose Edit

4. Click on Manage templates

5. Click on Edit alongside the template you'd like to change

6. Paste the copied text into the content box, then click Save template

 

 

 

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