What are communication triggers?

Communication triggers enable you to inform your patients about appointments, and provide them with information about changes and cancellations. 

They define how, what and when automated appointment communications are sent by WriteUpp and are comprised of:

  • a delivery method
  • a message template
  • a trigger event
  • an offset period

They are configured within Settings -> Scheduling -> Appointment Communication:


You can set up communication triggers for the following events, via either SMS or email:



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