What are communication triggers?

Communication triggers enable you to inform your patients about appointments, and provide them with information about changes and cancellations. 

They define how, what and when automated appointment communications are sent by WriteUpp and are comprised of:

a delivery method
a message template
a trigger event
an offset period

They are set up and managed by opening the main menu and going to Settings -> Scheduling -> Appointment Communication.

You can set up communication triggers for the following events, via either SMS or email:

Booking - Single - sends an immediate confirmation of an appointment
Booking - Recurring - sends an immediate confirmation of a recurring appointment
General Change - sends an immediate notification of a change to the date or time of an appointment
Status Change - sends an immediate notification of a status change.  Can be used to inform patients of a cancelled appointment
Deletion - Single - sends an immediate notification that an appointment has been completely deleted from the diary
Deletion - This and future - sends an immediate notification that a series of recurring appointments have all been deleted from the diary
Reminder - sends a scheduled reminder prior to an appointment
Booking - Online booking - send a confirmation of an online booking to a patient
Video booking - Single - sends an immediate confirmation of a video consultation
Video booking - Recurring - sends an immediate confirmation of a recurring video consultation
Video booking - Online booking - sends a confirmation of a video consultation booked via online booking to a patient
Video reminder - sends scheduled reminder prior to a video consultation

You can also send specific messages based on the appointment type a patient is booked for, which you can read about here.

Updated on: 20/06/2022